Help Center
Find answers to common questions about our services, memberships, and more.
General Questions
Bio Longevity Centers is a network of wellness centres offering evidence-based longevity therapies designed to optimise your healthspan. We provide access to cutting-edge treatments like hyperbaric oxygen therapy (HBOT), red light therapy, cryotherapy, IV therapy, and comprehensive health assessments—all backed by scientific research.
No referral is required for most of our services. However, we do conduct a health screening during your initial consultation to ensure our therapies are appropriate for you. For certain conditions or if you're on specific medications, we may recommend consulting with your healthcare provider first.
Yes. All our therapies have established safety profiles and are delivered using medical-grade equipment by trained professionals. We conduct thorough health screenings, follow strict safety protocols, and monitor all sessions. Certain conditions may be contraindicated for specific therapies, which we'll discuss during your consultation.
Membership
We offer several membership tiers to suit different needs and budgets: Essential (basic access), Premium (expanded access with priority booking), and Elite (unlimited access to all services). Each tier includes different session allowances, discounts, and perks. Visit our membership page or speak with a team member for full details.
Absolutely! We offer casual sessions for all our services so you can experience the benefits before committing to a membership. We also periodically offer trial memberships and introductory packages. Contact your nearest centre to learn about current offers.
Yes. You can freeze your membership for up to 3 months per year (medical freezes may be extended). To cancel, we require 30 days' written notice. Please check your membership agreement for specific terms or contact our team for assistance.
Services & Treatments
Our core services include: Hyperbaric Oxygen Therapy (HBOT) for enhanced healing and cognitive function; Red Light Therapy for skin health, recovery, and cellular energy; Cryotherapy for inflammation reduction and metabolism boost; IV Therapy for optimal nutrient delivery; and Comprehensive Health Assessments for tracking your biomarkers. Visit our services page for detailed information.
It depends on your goals and the specific therapy. Some benefits are noticeable after a single session, while others develop over a course of treatments. We'll create a personalised protocol for you during your consultation, typically recommending an initial course followed by maintenance sessions.
Yes! Many of our therapies work synergistically. For example, combining red light therapy with cryotherapy can enhance recovery, or pairing HBOT with IV therapy can optimise cellular function. Our team can recommend effective combinations based on your goals.
Booking & Appointments
You can book online through our website or app, call your preferred centre directly, or speak with our team in person. Members can also access priority booking through the client portal.
We ask for at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee or count against your membership sessions. We understand life happens—please contact us as soon as possible if you need to change your appointment.
Wear comfortable clothing appropriate for your therapy (we provide gowns for some services). Bring ID for your first visit, any relevant health information, and stay well-hydrated before and after your session. We provide towels, robes, and other necessities.
Still Have Questions?
Our team is here to help. Get in touch and we'll respond as soon as possible.